Ordering is easy and safe. Every order placed on working days before 15:00 hrs is prepared and shipped the same day so that you can have your order delivered as soon as possible.
Ordering step by step
We try to make it as easy as possible for you to order a product.
Find the item you want to buy and place it in the shopping cart. The window with 'my shopping cart' will open. Do you want to continue shopping? No problem, click on 'continue shopping' and you will return to the page you just came from.
Check your order and adjust it directly in the shopping cart if necessary. You can also add any related items. If you have a discount code, you can enter it directly.
If you wish to complete your order, we will ask you for your details. If you are already logged in, the details will be filled in automatically. You can also enter your shipping address here.
Then choose the desired shipping and payment method (see more information about this in Payment and Shipping & Delivery).
As a final step, we ask you to check the details of your order before you confirm it. Shortly after you have confirmed you will receive an email from us confirming your order. If you have not received a confirmation please check your spam folder. If you still do not have a confirmation please contact our customer service to see if something went wrong when ordering.
Change or cancel your order
Changed your mind? No problem. Please contact our customer service to change your order. You can only cancel if your order has not yet been shipped. Has your order already been shipped? Then you can refuse it at the door or return it via the return form.
Help with ordering
If you can't figure it out, or if you prefer to contact one of our employees in person to place an order, please do not hesitate to contact us. Please contact our customer service.
You can no longer see clearly and have no idea which product is best for you? Our customer service will be happy to help you find the right product. In most cases we can help you and sometimes we will refer you to another store if we can't help you.
If you want to place a business order please contact us at [email protected] Then we will contact you to create a business account.
Article out of stock
If an article is unexpectedly out of stock, this will be indicated. For an expected delivery time, we advise you to contact our customer service. No rights can be derived from this delivery time.